Why Tararua Health Group Made the Move to Simplifi

About Tararua Health Group

Tararua Health Group, part of Omni Healthcare, provides essential healthcare services to its local community. With staff working across multiple sites and governed by the Multi‑Employer Collective Agreement (MECA), the group needed a workforce management solution that could manage complex pay rules, adapt quickly to changes, and deliver a better experience for both administrators and frontline staff.

The Challenge

Tararua Health Group previously used Humanforce as part of a search for an all-in-one platform that could integrate payroll, rostering, and HR functions. While it met some needs, the system created challenges for the organisation, especially when managing the complexity of collective employment agreements.

This led to several significant challenges:

• Difficulty making changes to roles, pay elements, or pay rules following MECA updates
• No ability to speak to support directly by phone, with communication limited to ticketing only
• Tickets frequently marked as resolved without underlying issues being fixed
• Slow and complex system updates whenever changes were required
• Limited flexibility for managers to adapt rosters easily

The Solution

Tararua Health Group turned to Simplifi for a rostering solution that truly fit the New Zealand healthcare context.

What stood out most about Simplifi:

• A team that listens carefully and provides tailored solutions to any issue
• Multiple ways to reach the Help Desk, including the ability to connect directly with a dedicated contact
• Clear, easy-to-use instruction downloads for seamless rollout across the team
• Advanced features such as automated scheduling based on contracted hours, shift swapping, and real-time updates
• A Kiwi-built product designed specifically to manage the complexities of New Zealand labour laws

“Simplifi is a Kiwi-built product that understands New Zealand labour laws and our workplace agreements. The support team listens, responds quickly, and provides practical solutions. Since moving across, our employees are more engaged, our managers have greater oversight, and our administration is far more efficient.”
Christine Ferrier, Finance Administrator, Tararua Health Group (Omni Healthcare)

The Results

Since implementing Simplifi, Tararua Health Group has seen measurable improvements:

• Employees are more engaged with the app and find it significantly more user-friendly than the previous system
• Managers now have greater oversight of rosters, and changes can be made quickly and easily
• Online access to schedules, payslips, and leave requests has transformed administration processes
• Substantial time savings for the finance and administration team
• Significant reduction in paper use, supporting sustainability goals

Most Valuable Change

The biggest impact has been giving employees direct online access to their rosters, payslips, and leave requests. This has streamlined administration, empowered staff, and freed up valuable time across the organisation.

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